FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship Australia wide
How long does shipping take?
Standard Parcel Post
Same state: 2-4 business days
Interstate: 3-6 business days
Australia-wide
Express Post Parcels and Letters
Same state: 1-2 business days
Interstate: 1-3 business days
Australia-wide
Please keep in mind that each state has different public holidays, which may cause potential delays.
We are located in Berrinba, QLD 4117 (South of Brisbane)
How do I track my order?
To track your order, simply refer to the tracking number provided in your shipping confirmation email. Once your order has been dispatched, you can use this tracking number on the carrier's website to monitor the progress of your parcel. If you have any issues locating your tracking number or need further assistance, feel free to contact us.
Returns
How do I return an item?
At Alathèa Design, we take great pride in the quality and craftsmanship of our products. As each item is custom-made, we unfortunately do not accept returns or exchanges. Please ensure you review your order details carefully before completing your purchase. If you have any concerns or issues with your order, please feel free to reach out to us, and we will do our best to assist you.
Can I exchange for a different item?
We unfortunately do not accept exchanges. Please ensure you review your order details carefully before completing your purchase. If you have any concerns or issues with your order, please feel free to reach out to us, and we will do our best to assist you.
FAQs
How long does the turnaround time?
Our standard turnaround time is 4-7 business days. If you need your order sooner, rush orders are available for an additional $25. To ensure your rush order is shipped by Friday, the last order should be placed by 12pm every Tuesday. Please note that custom party packages or larger orders may take 2-3 weeks to complete. We recommend ordering well in advance to avoid any delays.
Can I do custom theme for any of your product?
Absolutely! We love bringing your vision to life. You can request a custom theme for any of our products to match your event perfectly. Simply provide the details of your desired theme, and we will work closely with you to create something unique and special for your celebration!
How do I place a custom order?
Simply reach out to us via our contact form or send an email to info@alatheadesign.com.au. Be sure to include details such as your desired theme, colours, and any specific items you're looking for. We'll collaborate with you to bring your vision to life and provide a quote before we begin the design process. Once confirmed, we’ll guide you through the payment and order steps.
Where are you located? If i'm local, can I click and collect?
We are located in South of Brisbane: Berrinba, 4117!
Yes you have the option to click and collect!